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Refund & Return Policy

Last updated: March 2026

Our promise: Every product on HappyNoL Shop is QC-verified before dispatch. If you receive a defective or damaged product, we will replace it or refund you — no questions asked. Raise a claim within 7 days of delivery.

1. Defect & Damage Claims (7-Day Window)

You may raise a claim if:

  • The product is physically damaged or broken on arrival.
  • The product is defective or does not function as described.
  • You received the wrong product or wrong variant.
  • The product is missing from your order (partial delivery).

Claims must be raised within 7 days of the delivery date. Claims raised after this window cannot be accepted.

2. How to Raise a Claim

  1. WhatsApp us at +91 82757 13569 with your order number and photos/video of the defect.
  2. Or email care@happynol.com with the same details.
  3. Or go to My Account → Returns and submit a claim online.

We will respond within 24 hours (business days) to confirm next steps.

3. Resolution Options

  • Replacement: We will send a replacement unit at no extra cost. Preferred for most cases.
  • Refund: Full refund to original payment method (UPI/card) within 5–7 business days. For COD orders, refund via bank transfer or UPI.
  • The resolution offered depends on stock availability and the nature of the defect.

4. Products Not Eligible for Return

  • Change-of-mind purchases (we don't accept returns for "I changed my mind").
  • Products that have been used, opened, or consumed (unless defective).
  • Products damaged due to misuse, improper storage, or accidents after delivery.
  • Claims raised after 7 days of delivery.

5. Return Pickup

For eligible defect claims requiring return of the product, we will arrange a free reverse pickup. You do not need to ship the item at your own cost. Pickup is typically arranged within 2–3 business days of claim approval.

6. Refund Timeline

  • UPI / Net Banking: 3–5 business days after approval.
  • Debit / Credit Card: 5–7 business days (depends on your bank).
  • COD orders: Refund via UPI or bank transfer within 5–7 business days. We'll collect your bank/UPI details via WhatsApp.
  • Shipping charges are non-refundable (unless the return is due to our error).

7. Cancellations

  • Orders can be cancelled within 2 hours of placement, before dispatch begins.
  • Once dispatched, orders cannot be cancelled — please raise a defect claim upon delivery if needed.
  • To cancel, go to My Orders or WhatsApp us at +91 82757 13569.

8. Contact