Return & Refund Policy

Welcome to HappyNoL. As a premier digital distribution partner for specialized manufacturers, we take immense pride in the accuracy and quality of the supply chain we manage.

Our mission is to ensure that every product reaching your doorstep is exactly what you ordered. To maintain our high standards of distribution and hygiene, we adhere to the following policy:

1. Rigorous Quality Control (QC)

Before any product leaves our fulfillment centers, it undergoes a comprehensive multi-point inspection by our dedicated Quality Assurance team. We verify:

  • Product integrity and packaging.
  • Correctness of technical specifications.
  • Quantity and weight accuracy.

Because we ship directly from verified manufacturing batches, we guarantee the authenticity and condition of every item.

2. General Policy: Final Sale

Due to our role as a distributor and the diverse nature of the products we manage (ranging from raw materials to finished goods), HappyNoL follows a strict No-Return and No-Exchange policy.

Once an order has been successfully delivered in accordance with the order specifications, it is considered a final sale. We do not accept returns for "change of mind," subjective preference, or accidental orders.

3. Eligibility for Returns: Product Mismatch Only

We understand that errors can occasionally occur during the sorting or dispatch process. A return or replacement will be authorized ONLY in the event of a Product Mismatch.

A "Product Mismatch" is defined as:

  • Receiving an item fundamentally different from the one ordered (e.g., wrong model, different category, or incorrect variant).
  • Receiving a quantity different from the one invoiced.

4. Mandatory Claim Requirements

To protect our manufacturers and our customers from logistical discrepancies, all claims must meet the following criteria:

  • Reporting Window: Mismatch claims must be reported via email within 24 hours of delivery.
  • Unboxing Video (Required): You must provide a clear, continuous, and unedited unboxing video. This video must start from showing the intact shipping label and seal, and continue until the product is revealed and the mismatch is clearly visible.
  • Original Condition: The item must remain in its original, unopened manufacturing packaging with all tags, seals, and invoices intact.

5. How to Initiate a Claim

If you have received a mismatched product, please contact our support desk immediately:

  • Email: care@happynol.com
  • Subject Line: Return Request - [Your Order ID]
  • Attachment: Attach the unboxing video and a photo of the received invoice.

Our team will cross-verify your claim with our dispatch logs and QC footage. Once verified, we will arrange for a reverse pickup and provide a replacement or a full refund at no additional cost to you.

6. Cancellations

Orders are processed for dispatch almost immediately to ensure fast delivery. Cancellations are only permitted within 1 hour of order placement. Once the order status moves to "Processed" or "Shipped," it cannot be cancelled.